TD uses SharePoint to jumpstart new ideas

November 14th, 2017

As one of Canada’s “Big 5” banks and with over 90,000 employees, TD is a massive enterprise. The amount of projects that occur is staggering, and the amount of ideas for new projects is even more so. As such, it’s critical that the right process is in place to make sure nothing gets lost in the shuffle and the best ideas come to fruition. The Merchant Services department at TD wanted an application in which people could submit project ideas (i.e. a new IT application) and have their ideas “automatically” progress up the chain of command – with all of the necessary information required to make the best business decisions possible on which ideas to pursue. They partnered with MRS to make it happen.

Built on the SharePoint platform, the solution allows for project idea submission and new ideas from all employees. Automated workflow process makes sure everyone knows when it is their time to add information (i.e. “this project will require ‘x’ resources from ‘y’ team”), and who/where to pass the idea to upon the completion of their task. This means new ideas and proposals no longer sit in limbo with a lack of clarity as to who’s responsibility it is to either push an idea up the chain of command or to squash the idea entirely, resulting in an increased efficiency in bringing the right ideas to fruition. Furthermore, all employees feel empowered to voice their ideas and opinions because they truly feel that the right process is in place to make their voice heard.

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