We support and maintain the technologies that run your business both on premises and in the cloud. We monitor and manage applications for maximum uptime and efficiency. Our SLA’s are tailored to your requirements and budget.
KEY ELEMENTS OF THE M.R.S. MANAGED SERVICES PROGRAM
- Email and Phone Alerts
- Technical support via remote access
- Monthly review and refining of SLA’s
- Support Manager to liaise with our customers
- On-site visit by M.R.S personnel to resolve issues as needed.
- Detailed Documentation and logging of all support issues and actions.
- Client option to escalate issue to M.R.S management at any time.
- Monthly support reviews with client and M.R.S.
M.R.S. leverages it partnerships with Microsoft, IBM and other providers to ensure up to date innovations are available to you.