+1.416.620.2720
info@mrscompany.com

Engagement Options

We provide skilled consultants that complement your existing development and delivery team. Our experts are experienced in leading, mentoring and getting the work done. We have subject matter experts in most Microsoft Technologies including Sharepoint, Business Intelligence and Cloud. Our team includes Project Managers, Architects, Business Analysts, Developers and QA specialists. Each consultant is backed by a support team with vast experience. This enables your team to draw on the deep domain knowledge and experience available at MRS.
Our Project Managers can employ agile, waterfall or our own Full Dimension project methodology to deliver solutions that are quick, within budget and with the functionality that you need. We assemble delivery teams with the technical skills needed for success. Our Project Teams can work on site or remotely and we structure delivery so that you can see progress along the way.
We support and maintain the technologies that run your business both on premises and in the cloud. We monitor and manage applications for maximum uptime and efficiency. Our SLA’s are tailored to your requirements and budget.

KEY ELEMENTS OF THE M.R.S. MANAGED SERVICES PROGRAM

  • Email and Phone Alerts
  • Technical support via remote access
  • Monthly review and refining of SLA’s
  • Support Manager to liaise with our customers
  • On-site visit by M.R.S personnel to resolve issues as needed.
  • Detailed Documentation and logging of all support issues and actions.
  • Client option to escalate issue to M.R.S management at any time.
  • Monthly support reviews with client and M.R.S.

M.R.S. leverages it partnerships with Microsoft, IBM and other providers to ensure up to date innovations are available to you.